Book for sale: Hospitality Management: peoples skills and manners on and off the job.

President and Founder of Manners for Business, Inc., Lyn Pont holds a PhD in Leadership and works as a motivational public speaker and educator. In Hospitality Management, she covers the essentials that hospitality executives, students, and new hires alike could all stand to remember: customer service, relationships, personal image and brand identity, integrity, communications, etiquette (team, dining, digital, and global) and much more. Contrary to some of the more technical manuals, this book emphasizes a return to hospitality basics, which ultimately comes down to the question of how we treat each other. In that regard, despite its title, the book applies to general readers and business professionals of all backgrounds. With endorsements from executives at Four Seasons Hotels and Resorts and American Airlines, Hospitality Management reminds us that good business and good manners go hand in hand.